Alesya Busel

Customer Success Manager @Reveald

New York, NY, US

As a Client Success Manager at Reveald, I lead product adoption, optimize cybersecurity processes, and manage client relationships to ensure successful security solution deployment. I work with cross-functional teams to resolve technical issues, improve risk mitigation, and enhance security posture for enterprise clients. I also drive AI adoption strategies, helping organizations implement AI-powered solutions for threat detection, risk management, and security automation.In addition to my role at Reveald, I serve as a consultant for NYC Office of Innovation and Technology, overseeing security endpoint program adoption across government agencies. I manage program execution, ensuring compliance with cybersecurity policies, and enhancing the security posture of critical infrastructure. I collaborate with agency stakeholders, lead security initiatives, and integrate AI tools to improve endpoint protection and incident response.SELECTED ACCOMPLISHMENTS-Led the adoption of a security endpoint program, improving compliance and threat management across multiple government agencies-Increased client retention by proactively addressing security concerns and optimizing mitigation strategies-Enhanced product adoption by refining customer engagement and technical support.Key SkillsCybersecurity Program Management | AI Security Strategy | AI-Driven Threat Detection | Endpoint Security | Government Compliance | Product Adoption | SLA Tracking & Reporting | Escalation Management | Process Automation

Borough of Manhattan Community College

Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies

Minsk State Linguistic University

Bachelor's degree, Linguistics

Baruch College

Bachelor of Business Administration (BBA), Computer and Information Systems Security/Information Assurance