Alessio Pellegrini
Service Delivery Manager Lead - Emea & Apj @Microsoft
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WORK HISTORY
Service Delivery Manager Lead - Emea & Apj @Microsoft
London, GB
SKILLS
ABOUT ALESSIO PELLEGRINI
A proactive, adaptable and conscientious specialist with extensive international experience in IT, Microsoft Products/Services and Telecoms Industries- People manager of a highly diverse Customer Engineering team across EMEA and ASIA- Focused on delivering pre-cloud technologies and on the successful adoption of Cloud features- Extensive experience in architecture, design, integration technologies, telecom/IT presales and service management- Manage, monitor, improve and motivate a large international team of engineers to achieve SLAs/KPIs and utilization %- Particular experience in promoting innovative start-up companies and/or foreign companies willing to address the Italian market- Strong ability to understand and manage partners and processes- PRINCE2® Foundation/Practitioner certificate in Project Management- ITIL4.Specialties: Program Management, IT/Microsoft/Telecom Network Design & ArchitectureService and Project Management, SLA/KPI IT/Telecommunications, Service Delivery & Service Support, Teamwork management
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