Alessio Nicora
Customer Care Project Manager @iliad
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WORK HISTORY
Customer Care Project Manager @iliad
Milano, IT
Managed cross-functional stakeholder collaboration for Customer Service project requirements, overseeing project progress and pre-production testing- Streamlined process and CRM inefficiencies in collaboration with IT developers- Led sustainability awareness initiatives for employees.
SKILLS
ABOUT ALESSIO NICORA
Customer & Operations Leader with over 10 years of experience in the Telco industry, specialized in driving technological innovation within business operations. My mission is to transform complex processes into simple, scalable solutions that enhance Customer Experience while optimizing operational efficiency.Currently, at iliad, I identify opportunities linked to emerging technologies—such as Artificial Intelligence and Large Language Models (LLM)—to elevate service quality. I maintain a \"hands-on\" approach: from conducting shadowing sessions with consultants to collaborating with international headquarters, my focus is always on delivering tangible impact.Passionate about technology and electric mobility, I firmly believe that innovation is not just a tool, but a mindset required to anticipate market needs and stay ahead of the curve.
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