Alessia Miccolis
Direttore Operativo @BauWatch Italia
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WORK HISTORY
Direttore Operativo @BauWatch Italia
Buccinasco, IT
EDUCATION
Università degli Studi di Milano-Bicocca
Informatica
High School Certificate of "PACLE" by Institute Piero Sraffa", Milan
Perito Aziendale e Corrispondente in lingue estere, Economics
SKILLS
ABOUT ALESSIA MICCOLIS
Service & Operations Manager with over 8 years of experience in after-sales service, technical support networks and customer care operations within international environments.I have extensive experience managing service operations, coordinating technical teams and service partners across national territories, and driving performance through KPI monitoring, quality audits and process optimization. My focus is on ensuring operational efficiency, service continuity and high levels of customer satisfaction.Throughout my career I have worked at the intersection of operations, technical service and customer experience, collaborating with cross-functional teams to improve processes, solve complex service issues and align operational execution with business objectives.I am particularly passionate about building efficient service organizations, developing teams and continuously improving service performance through data-driven decision making.
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