Alessandro Li Vigni
Service Manager @Target Reply
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WORK HISTORY
Service Manager @Target Reply
Milan, IT
Project Manager in charge of critical IT Application Maintenance Services operations for an Euro Stoxx 50 Banking client. Among the main activities: Allocate the workload of approximately 10 cross-functional data engineers and software developers across 4 projects based on urgency and priority criteria. Report monthly on service performance to the client\'s operational management, highlighting KPI compliance and discussing Change Requests. Assist in resolving the most complex issues by providing functional knowledge of the architecture (Apache NiFi, Apache Kafka, Oracle DB, MongoDB, VMware SpringBoot), supporting technical reviews using monitoring tools (Splunk, Dynatrace, ServiceNow), and managing communication with other stakeholders (both internal and external to the client).
EDUCATION
Università degli Studi di Palermo
Laurea, Sviluppo Economico e Cooperazione Internazionale (L-37)
Liceo Scientifico Statale Ernesto Basile
Diploma Scientifico
Università degli Studi di Palermo
Laurea Magistrale, Scienze Economico Aziendali - Entrepreneurship and Management (LM-77)
University of Dubrovnik, Croatia
Double Degree, Business Economics - Marketing
University of Lodz
Erasmus+ Studio
SKILLS
ABOUT ALESSANDRO LI VIGNI
Service Manager @Target Reply
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