Alessandro Lento
Customer Experience Design Specialist @E.ON
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WORK HISTORY
Customer Experience Design Specialist @E.ON
Led the design of digital and multichannel services for B2C and B2B customers.• Reimagined and optimized existing CX processes and journeys end- to-end.• Defined strategic design visions for complex service ecosystems.• Managed cross-functional collaboration with business, operations, IT,and external partners (agencies, consultants, institutions).• Drove improvements in CX metrics (NPS, CSAT) and business KPIs(acquisition, churn, contactability).• Acted as internal lead for Service Design and Design Thinking,promoting a user-centered culture through training and internal advocacy.
EDUCATION
Università di Pavia
Bachelor's degree, Communication, Innovation, Multimedia
SKILLS
ABOUT ALESSANDRO LENTO
Sono un designer specializzato in service, strategy e branding. Dal 2016 mi occupo…
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