Alessandro Bonet Saravia

About Alessandro Bonet Saravia

As a Senior Technical Account Manager at Medidata Solutions, I leverage my 6+ years of experience in the SaaS industry to provide exceptional customer service and project management for enterprise-level clients in the life sciences sector.In my roles, I have been responsible for the overall relationship management of client accounts and day-to-day activities, managing 20+ resources to deliver projects on time and on budget. I also supervise maintenance schedules, custom integrations, reports, system upgrades, and impact assessments, working with technical service teams to deliver custom installations to meet special client needs. Additionally, I deliver proof of concept projects to clients to increase product adoption and satisfaction. I am a subject matter expert in medical imaging software, and I have a proven track record of solving complex technical issues and ensuring compliance with industry regulations. My goal is to help Medidata Solutions achieve its vision of powering smarter treatments and healthier people.

Experience

1. Senior Technical Account Manager

   Medidata Solutions

   Jul 2023 — Present · US

   Manage a portfolio of enterprise life sciences accounts, with a primary focus on eCOA product adoption, optimization, and technical support for large-scale clinical trials involving thousands of active patients.Serve as the primary technical liaison between client teams and internal Medidata stakeholders, ensuring seamless eCOA integrations, API connectivity, and workflow alignment with study protocols.Partner with client IT, data management, and clinical operations teams to troubleshoot complex eCOA configuration issues, resolve escalated incidents, and maintain compliance with regulatory standards.Deliver customized client presentations with metrics, performance trends, and eCOA utilization analysis to drive informed decision-making and improve trial efficiency.Collaborate cross-functionally with Product, Engineering, and Professional Services to influence the eCOA product roadmap based on client feedback and industry best practices.Developed Python-based automation for extracting and analyzing audit data from eCOA systems, reducing quality incident reporting time by 90% and improving operational transparency.

Education

• Rutgers University

  Information Technology & Informatics

  2012 — 2017

Skills

• Multilingual
• Close Attention to Detail
• High Energy Level
• Communication Skills
• Computer Proficiency
• Microsoft Office
• Research
• Microsoft Word
• Social Networking
• Time Management
• Leadership
• Teamwork
• Customer Service
• Technical Support