Alessandro Zanetti
Customer Success Manager @EF Corporate Learning
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WORK HISTORY
Customer Success Manager @EF Corporate Learning
Milano, IT
Analyzed client feedback and performance metrics to inform strategic recommendations for service improvement.• Created comprehensive client success plans for maximizing long-term value.• Organized and managed linguistic trainings and professional ups killing projects for big Italian companies • Delivered accurate data reports and acted as a first point of contact for my pipeline.• Identified root causes of client challenges for implementing effective resolutions.• Established strong relationships with key customers, resulting in increased loyalty (current customers retention rate is 90%).
SKILLS
ABOUT ALESSANDRO ZANETTI
Experienced customer success manager with strong analytical skills and keen attention to detail. Background in IT and education industries. Proven track record of successfully managing customers’ relationships and ensuring satisfaction. Proficient in problem-solving and utilizing data-driven insights to drive improvements and optimize outcomes.
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