Alessandro Sorice

Rappresentante Servizio Clienti @Concentrix

Berlino, DE

Customer Support Agent for the Meta Generalist Project at Concentrix in Berlin. Provided customer support for users of Meta platforms, assisting with account-related issues, platform policies, and technical inquiries. Handled a high volume of cases through chat and email while ensuring compliance with Meta’s community standards and internal quality guidelines. Demonstrated strong problem-solving and communication skills, delivering efficient resolutions and maintaining high customer satisfaction in a fast-paced international environment.