Alessandro P.
E-commerce Operations Specialist @EssilorLuxottica
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WORK HISTORY
E-commerce Operations Specialist @EssilorLuxottica
Milano, IT
Design and monitor order and return flows of each website and region. • Work to minimize the gap between gross and net sales, monitoring cancellations, returns, back orders and payment statuses. • Ensure that customers receive their order within the delivery promise. • Work with global warehouses and contact centres to monitor KPIs and to harmonize processes and procedures.
EDUCATION
Università Cattolica del Sacro Cuore
Bachelor of Arts, Economics and Business Administration
Cranfield University
Master of Science, Logistics, Materials, and Supply Chain Management
Cranfield School of Management
Master of Science (MSc), Logistics, Materials, and Supply Chain Management
Università Cattolica del Sacro Cuore
Bachelor of Business Administration (BBA), Gestione delle imprese del terziario e dei servizi commerciali
SKILLS
ABOUT ALESSANDRO P.
I am an Italian international professional with a Master in Logistics and Supply Chain Management obtained at Cranfield University, globally recognized in the Logistics and Engineering program. During this one-year master, I had the opportunity to test myself with different academic challenges such as team projects with MBA students for the Project Management Introduction course and improve my knowledge in the Supply Chain field.I am a proactive, team working and a goal driven person. I like to take responsibilities and face new challenges that involve decision-making on critical business strategies. My willingness to travel and relocate abroad helped me develop an international mind-set and understand different ways of thinking and adapting to new cultures and working methodologies. Naturally self-motivated with lots of energy and enthusiasm, I work well on own initiative and perform effectively under pressure. With excellent written and verbal skills, I can produce accurate records and documentation; I am quick and keen to learn new concepts to always improve my performance. Hard working and meticulous, I thrive in a demanding environment and respond quickly to any challenge.
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