Alessandro Ortalli
Customer Experience Senior Consultant @Comapp
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WORK HISTORY
Customer Experience Senior Consultant @Comapp
Milan, IT
My role is to provide full technical support for the commercial process thru these tasks: Write a feasibility study and the business plan in order to define a proposal / economic offer Supporting Sales & Marketing team in presentations of the ComApp offer and in demos to customers/prospects Management of portfolio products by acquiring technical/economic and positioning information from the respective Technology Providers and disclosing the same to the ComApp internal structures Supporting Sales & Marketing team in the definition and maintenance of the company\'s value proposition Demo management of environments Maintain a relationship with customers and suppliersInternally I report to CEO, Sales & Marketing team, Delivery, Consultancy, PMO, PO.
EDUCATION
Università degli Studi di Milano-Bicocca
Degree of Computer Science
SKILLS
ABOUT ALESSANDRO ORTALLI
I am a senior Customer Experience, Presales and Business Development professional with over 10 years of experience in technical–commercial consultancy and complex B2B sales environments.With a solid background in Computer Science, I have built a strong hybrid profile that combines technology, consulting and sales enablement, supporting customers and prospects in the evaluation, design and adoption of digital platforms, cloud-based solutions, integrated software ecosystems, and AI-driven technologies.I have hands-on experience with generative AI, intelligent agents, and AI-powered customer experience platforms (Genesys), helping organizations design, configure, and implement solutions that enhance engagement, automate processes, and deliver personalized experiences at scale. I translate AI capabilities into clear business value, supporting decision-making and driving adoption in complex enterprise environments.I regularly act as a trusted advisor for both internal and external stakeholders, translating technical complexity into clear business value and supporting decision-making processes at different organizational levels.I am used to working cross-functionally with Sales, Marketing, Delivery, Consultancy, Product and Executive Management, contributing to value proposition definition and go-to-market strategies.Customer focus, ownership and results orientation are key drivers of my approach. I am particularly effective in presales and consultative selling scenarios, where understanding customer needs, building credibility and aligning technology with business objectives are critical to success—especially when leveraging AI and automation to transform the customer journey.
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