Alessandro Bonu
Operations Team Manager @Booking.com
Signup · Get unlimited contacts
WORK HISTORY
Operations Team Manager @Booking.com
Manchester, GB
Leading and mentoring the Customer Service Team of +15 direct reports, to meet the business requirements through performance management. • Maintaining high level of engagement through various incentives and regular communication. • Delegating tasks and planning workload (50 FTE). • Increasing the Customer Service Department efficiency and contact reduction by optimising existing processes as well as implementing new ones. • Conducting weekly checks based on the Quality Framework to maintain high quality of service. • Communicating with different departments (Product, Commercial) regularly, to identify process flaws backed with data and suggesting system improvements. • Interviewing, flagging talents and motived people in the best candidates, for the growth of the division.
EDUCATION
Alberghiero Gramsci di Monserrato
High School Diploma, Hospitality Administration/Management
ABOUT ALESSANDRO BONU
Result driven, strong communicator and highly motivated. With over six years in the travel industry, my tenure as Account Manager and Team Leader has been marked by substantial revenue acceleration and pioneering partner relationship strategies. We have leveraged collaborative insights to secure competitive rates, promote our brand worldwide and and maximise sales. Revenue, margin and business priorities are the starting point, and I combine them with supply, partners\' vision and cross-sell to make sure we achieve the highest outcome possible.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.