Alessa Hachigian

About Alessa Hachigian

Strategic Project Manager with expertise in managing high-impact projects across IT, Healthcare, and Hospitality sectors. Proven ability to drive innovation and optimize operations, delivering measurable ROI through tailored solutions. Experienced in leading complex EHR system implementations, ensuring seamless integrations, and managing large-scale projects to successful completion. Recognized for exceeding performance goals, including Top Performer for 2024 in my Team. Key Achievements (2024):• Managed a client subscription portfolio generating $8.4M in Annual Recurring Revenue.• Successfully led 9 enterprise-level accounts with 25+ providers and multiple locations, some of which are presently with me still through a strategic phased rollout timeline.• Exceeded billable hours target by 107%, achieving the highest performance within the Klara division.Techniques:Project Management, Development and Best PracticesProcess Management Familiarity with OCMTools and Frameworks:TwilioJotFormKanbanScrumJiraHTMLSmartsheetSoftware:MS Office SuiteAdobeSalesforce and Salesforce CloudCoachQuickBooksCustomer Relationship ManagementOther:Google WorkspaceSocial Media ManagementWebsite Design and Management Other Skills worth mentioning:Multi-tasker Extraordinaire3x C.F.O (Chief Fun Officer)Undiscovered Food CriticWill workout for Taco TuesdayKaraoke Lover

Experience

1. Project Manager Ii

   ModMed

   May 2023 — Present · US

   Manage the full project lifecycle for 50-70 concurrent projects, from Kick-off to Post Go Live, ensuring seamless onboarding, implementation, and configuration of Klara, a patient engagement platform.• Oversee large-scale implementations managing phased implementation schedules to ensure timely and efficient rollouts.• Provide personalized training based on client workflows and expectations, ensuring a solid customer experience through weekly touchpoints and ongoing support.• Successfully implemented multiple EHR systems and integrated phone services via Twilio for seamless communication and user experience.• Track project progress using Salesforce Cloud Coach, ensuring all deliverables meet timelines and objectives.• Review contract deliverables to ensure all requirements are met while managing billable hours to stay within budget and meet billable time allowances.• Foster client relationships, ensuring the successful delivery of all milestones and mitigating risks or roadblocks during the project lifecycle leading to excellent CSAT survey scores.• Assist in onboarding and training new Project Managers, ensuring team alignment and continuous development of key project management skills.• Collaborate closely with the AI team to develop and implement an RPA tool that streamlined configuration processes, saving time and reducing costs.• Work closely with multiple teams such as Customer Success, Product, Engineering, Support and Core Project Managers throughout the company as well as C-Suite executives on the practice side with respect and professionalism to ensure alignment and project success.

Education

• Palm Beach State College

  Associate of Arts (A.A.), Business/Commerce, General

  2009 — 2012

• Cardinal Gibbons High School

  General Diploma

  2000 — 2004

Skills

• Office Administration
• Depositions
• Endorsements
• Editing
• Microsoft Word
• Administrative Work
• Spreadsheets
• Microsoft Publisher
• Customer Service
• Social Networking
• Fax
• Business Correspondence
• Calendars
• Multi-Line Phone
• Confidentiality
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Data Entry
• Entertainment
• Filing
• Notary Public
• Event Planning
• Coordinating Events
• Clerical Work
• Marketing
• Microsoft Office
• Microsoft Office 2007
• Phone Etiquette
• Accounts Payable
• Expense Reports
• Trade Shows
• Travel Arrangements
• File Management
• Executive Administrative Assistance
• Press Releases
• Travel Planning
• Timeslips
• Meeting Scheduling
• Event Management