Alessa Betts
Director, Strategy and Analytics @Capital One
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WORK HISTORY
Director, Strategy and Analytics @Capital One
London, GB
Head of Customer Engagement, Payments, Collections, Recoveries and Vulnerable Customer strategy
EDUCATION
University of Cambridge
BA, Natural Sciences
Surbiton High School
High School
SKILLS
ABOUT ALESSA BETTS
Creative problem solver with international experience spanning a range of industries, currently leading Capital One’s Customer Engagement, Collections, Recoveries and Vulnerable Customer strategy. TechWomen50 award winner and women’s analyst network lead passionate about embedding diversity in organisations, particularly those with a STEM focus.In my role at Capital One I draw insight from data to drive business strategy, collaborating with a number of teams to ensure we deliver products and experiences optimal for both customers and the business. During my time at the Association of German Banks I developed guidelines and position statements on topics such as Cloud, Outsourcing, Big Data and AI, the Prudential Treatment of Software and BigTech Banking. Prior to my time in Berlin I worked for EY in London as a Senior Technology Consultant within Strategy and Architecture. There I gained a wide range of experience implementing agile technology change in Financial Services, the public sector and the energy sector.In 2015 I graduated from Cambridge University with a degree in Natural Sciences, specialising in Experimental Psychology. Whilst there, I was a keen rower.
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