Alesha Burnside

About Alesha Burnside

Logistics and transportation leader with 10 years of experience across final mile and middle mile e-commerce operations. I specialize in partner management and exception operations, with a proven record of scaling delivery networks by improving KPIs and leading cross-functional logistics initiatives.In my most recent role, I oversaw nine final-mile partners, delivering 95% of parcels within three days with an average cycle time of 2.2 days through structured operating cadences, KPI tracking, and proactive capacity planning. I also designed and led companywide exception management programs for returns and package recovery, achieving an 85% recovery rate on missorts and returns, with 50–55% ultimately delivered to customers.I enjoy bridging the gap between partner relationships and operational execution. By aligning partner performance with network goals, reducing downstream losses, and building scalable processes, I help logistics organizations operate more efficiently.Partner & Network Management | Exception Management | Final Mile Operations | Carrier Performance | Recovery & Returns | Go-to-Market Launches | Operational Alignment | Cross-Functional Leadership | SOP Development & Training

Experience

1. Transportation Manager

   ShipMonk

   Mar 2026 — Present

Education

• The University of Texas at Austin

  BBA, Management