Alesha Bales
Premier Account Manager @Appcast, Inc
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WORK HISTORY
Premier Account Manager @Appcast, Inc
Responsible for maintaining relationships with Appcast clients, tracking accounts, and helping them maneuver and operate through Appcast’s software solutions. Responsibilities- Provide timely and accurate information to clients regarding their requests, complaints, and questions- Resolve customer inquiries by phone, email and live chats with authentic, human understanding- Keep all clients up to date with product enhancements, changes, or glitches- Track and predict client spend on a daily and monthly basis- Ensure that customers receive top of the line customer service and are fully satisfied through communicating proactively- Investigate bugs and technical issues, then work with our Product team to get everything fixed and working properly- Build and maintain relationships with existing customers to further brand loyalty- Act as a liaison between clients and our customers to ensure that all product information is relayedaccurately
EDUCATION
University of Wisconsin-Stevens Point (UWSP)
Bachelor of Arts
SKILLS
ABOUT ALESHA BALES
Vision-driven change agent with career-long record of social media operations, business development, and marketing management success for leading organizations. A well-seasoned and growth focused thought leader and social media director with 6+ years of quantifiable success designing and implementing social media strategy that aligns with established business development goals to achieve maximum operational impacts with minimum resource expenditures. Demonstrated success leading teams in developing and executing innovative Paid Social Advertising media plans and cross-discipline/corridor communications planning. Very flexible and able to adapt quickly to new industry trends, build key relationships and collaborate with high-performance teams to meet/exceed corporate objectives. Prioritizes efficiently while juggling multiple competing tasks.
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