Alessio P.
Head of IT Operations (Infrastructure & Tech Support) @Bonial
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WORK HISTORY
Head of IT Operations (Infrastructure & Tech Support) @Bonial
Berlin, DE
I\'m responsible for the strategy, management and execution of IT Operations for my organisation. My duties include: Managing the IT-OPS team (users support roles, sys admins, network engineer) including- Directly supervising members (weekly 1:1s, growth plans, career paths, trainings)- Making sure the staff have clear areas of responsibility and lines of ownership - Handling employees’ concerns and performances - Hiring new members, making sure they are a right fit Managing the Company\'s Helpdesk and Network infrastructure in the company\'s two offices Leading role in shaping the current and future direction of the IT department Overseeing departmental finances, including budgeting and forecasting (OpEx & CapEx) Devise and establish IT policies, processes and systems to support the implementation of strategies set by top management Lead large IT projects, including the design and deployment of new IT systems and services Determining business requirements for IT systems, by partnering with key stakeholders across the organization Analyze the business requirements of all departments to determine their technology needs Directing and supporting the implementation of new software and hardware Leading relationships with vendors, ensuring that IT contracts and service levels are negotiated in line with all strategic aims and financial constraints Making sure the company meets all regulatory, legal, audit and agreed internal and external standards for IT Communicating regularly with executive management on Information Technology topics
ABOUT ALESSIO P.
I\'m an energetic and passionate IT professional who can ensure the effective and efficient running of a busy IT department. I’ve more than 15 years experience in tech, both in Corporate and Start-up environments, and I\'m an expert at upgrading technologies to meet the changing needs of any company. I like challenges and I take responsibility for creating high-quality solutions and to follow them through to results. I’ve a talent to connect with people, helping them achieve their potential through ensuring my full support and mentorship. I\'ve a strong and broad experience as an engineer, which helps me understand the dynamics of my team. I’m able to balance hands on-off approaches based on team\'s member expertise. I have a good understanding of businesses operations, needs and targets and I use my technical background to support and optimize the business processes and workflows. Key skills- Interpersonal skills and the ability to communicate and engage with internal and external stakeholders to build strong relationships- Collaborative leadership and people management- Problem-solving and analytical skills and ability to challenge and prioritize requests for new IT projects- Facilitating effective communication between the business and IT.
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