Alenka Frey
Customer Success Manager, Mid Market @Personio
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WORK HISTORY
Customer Success Manager, Mid Market @Personio
Berlin, DE
H2 average target > 100 %- Successfully managing a portfolio of 90 accounts (ARR 4,2 Mio. €) and generating cross-sell opportunities- Cultivating enduring positive customer relationships through effective communication and professional rapport- Monitoring and analyzing the adoption health score to identify areas for improvement- Mediating between customer needs and product interests to resolve conflicts and ensure mutually beneficial outcomes.
EDUCATION
Udayana University
Bachelor of Arts - BA
Hochschule für angewandte Wissenschaften Kempten
Bachelor of Arts - BA, Tourismusmanagement
Hochschule Mittweida
Master of Science - MS, Industrial Management
ABOUT ALENKA FREY
Helping HR Teams transform their processes I always put passion in the projects I am involved with, combining my analytical skills with my curiousity, determination, enthusiasm and sense of humor.
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