Alen James
Customer Experience Specialist at Kaplan | Elevating satisfaction through personalized solutions | Transforming interactions into lasting impressions | Ex Dunzo | Ex meesho
- Role
- Customer Experience Specialist at Kaplan
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Alen James
For over 5 years, I’ve specialized in turning high-stakes friction into seamless student…
Experience
Customer Experience Specialist
Apr 2023 — Present · Bengaluru, IN
Worldwide Student Care: Steering students from 26+ countries through various educational paths like Real Estate Education, CFA, CAIA, FRM, ESG, Securities, and Insurance.* Tech-Driven Assistance: Gensys Cloud (GenAi), Salesforce (KP & KTP), WDE, and OPS3 tools, alongside our Learning Management System, to enrich student engagement.* Flowing Excellence: Crafting a seamless and supportive journey for our global student community, nurturing triumph and contentment.
Education
Mahatma Gandhi University
Bachelor of Science - BS, Physics w/ Applied Electronics
2016 — 2019
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