Alena Thomas
Advanced Customer Success Manager @Feedzai
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WORK HISTORY
Advanced Customer Success Manager @Feedzai
EDUCATION
École Supérieure de Commerce Et de Management - ESCEM
Bachelor's Degree, Business Administration and Management, General
London Metropolitan University
Bachelor's degree, International Business and Marketing
ABOUT ALENA THOMAS
Customer Success professional with 14 years experience in Payments technology, E-commerce and Fintech industry. Expert in relationship management and operations. Obsessed about solving my clients\' problems, advocating on their behalf and growing revenue. Managed strategic complex accounts with ARR $5-50M. Experienced at: Payment Processing technology APIs Card Issuing Faster payments SEPA BACS CHAPS Fraud detection and prevention Regulatory compliance in the UK and EU Merchant as a service SalesforceKey Skills: Relationship building Delivering customer ROI Cross-sell and upsell Customer satisfaction Working across multiple disciplines Good communicator with C-suite and cross-function Track record in driving customer adoption and retention Customer migration Trusted advisor Service escalations resolution In-person presentations, QBRs and reviews
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