Alena M
Assistant Store Manager @Hervé Léger
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WORK HISTORY
Assistant Store Manager @Hervé Léger
Consistently exceeded personal and store sales goals by leading from the floor and delivering luxury-level client service. • Cultivated long-term relationships, increasing repeat business by 20%. • Resolved client concerns promptly, protecting satisfaction and brand image. • Trained and motivated a team of 5+ associates, improving morale and sales results. • Analyzed KPIs and streamlined reporting, reducing admin workload by 30%. • Maintained and expanded a client book, supporting loyalty and upselling efforts. • Executed visual merchandising in line with brand standards and seasonal campaigns. • Ensured compliance with operational policies and optimized inventory flow.
EDUCATION
Khabarovsk State Academy of Economics and Law
Master's Degree, Jurisprudence
Birobidzhan Regional College of Culture
Bachelor's Degree, Socio-cultural activities
Far East Institute for International Business,
Master's Degree, Global economy
SKILLS
ABOUT ALENA M
Multifaceted and results-oriented professional with over 15 years of experience across luxury fashion retail, customer service, and operational management. Demonstrated success as an Assistant Store Manager leading high-performing teams, driving sales, building strong client relationships, and ensuring operational excellence. Known for adaptability, strong communication skills, and the ability to thrive in fast-paced environments. Combines a client-first mindset with a keen eye for organization, merchandising, and team motivation. Fluent in English and Russian with working knowledge of Spanish.Core SkillsClient onboarding · Loyalty building · Customer journey mapping · Upselling/Cross-sellingConflict resolution · Team collaboration · Executive-level communicationCRM platforms (Salesforce - training level, POS systems) · MS Office · Email communication tools · E-commerce platformsTraining and coaching · Performance monitoring · Daily reporting · Scheduling · Cross-functional teamworkLanguages: English (Fluent) · Russian (Native) · Spanish (Basic)
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