Alena Arnautovic
Vice President Total Customer Satisfaction & Quality @FORVIA
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WORK HISTORY
Vice President Total Customer Satisfaction & Quality @FORVIA
Hannover, DE
Defining and deploying the global quality strategy across all business units, promoting a “Quality First” culture and customer-centric mindset throughout the organization. Leads initiatives in risk management, operational excellence, and digital transformation of quality tools, including AI-driven systems. Ensures robust performance across the entire value chain by leading and improving APQP processes covering both supplier management and customer PPAP approvals. Drives continuous improvement through data-driven initiatives and supports flawless execution of new program launches. Promotes a strong problem-solving culture and application of Six Sigma methodologies as standalone pillars of operational excellence. Provides strategic guidance and hands-on support to production plants and cross-functional teams to achieve superior quality results and sustainable performance.
ABOUT ALENA ARNAUTOVIC
Dynamic and results-driven Quality & Transformation Executive with extensive international experience leading cross-functional teams in the automotive industry. Passionate about shaping future-ready quality organizations through strategic leadership, digital transformation, and customer-centric excellence.Currently serving as Vice President TCS and Quality at Faurecia (FORVIA Group), I drive the global deployment of our Quality 2025+ strategy, integrating AI, data analytics, and supplier collaboration to achieve sustainable operational excellence and business growth.
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