Alen Abraham Jacob

About Alen Abraham Jacob

Experienced professional with significant experience in various domain and technology areas. I have significant experience in various industry sectors including Banking and financials, Retail, Media and communication as well as in professional services.I am highly motivated to provide world-class service and always ensured to exceed customer expectations with customer-centric approaches and value added delivery services.Being process oriented person, have considerable expertise in areas such as Service Delivery Management, Transition, ITIL process enhancement, people management, technical solutioning, as well as client and escalation management.I have worked in multiple medium and large engagements for L1, L2 and Cloud reliability and migration support scopes and also participated in various successful pre-sales tasks for multiple large scale proposals across geographies. Expertise in identifying proper solutions for proactive proposals aligning to the geography of support. Delivery qualitative service and continuous focus on continuous improvements, by identifying achievable transformation solution is one of my key skills.

Experience

1. Information Technology Consultant - Cloud Computing

   Tata Consultancy Services

   Oct 2011 — Present

   Technology consultant for cloud computing technology for internal Talent Development wing in North AmericaCoordinate with internal/SMEs to develop training curriculums/courses and ensure materials are being developed according to the current/future business need. Prepare training plans, review the materials continuously, and gather sign off from appropriate stakeholders from the business team. Continuous updating of training materials and ensure the standard of materials meets the same level or exceeds the levels in comparison with external or third-party training providers\' contents.Responsibilities extend to supervise trainees or local hires prior to joining and engage with them and effectively assist to guarantee seamless on-boarding and induction experience. Establish connect sessions with the trainees\' through various modes including campus connect and coordinate with internal Academic Relationship Managers and conduct webinars, meet & greet sessions to align their understandings on their curriculum and prepare them smooth onboarding practicePost onboarding training and initial induction coordination, responsible for provisioning necessary logistics, technology platforms for seamless execution of initial training programOrganize training on upcoming technologies/tools by utilizing various delivery modesConduct constant review and close monitoring of all trainees, during training, and review their performance during training sessions by performing knowledge checks or assessments.Closely monitor the performance of associates through Project Readiness Assessments conducted through in-house tools Review compliances to mandatory training\' during initial training for all assigned associates.Enhanced skills:Microsoft Azure administrationMicrosoft Office 365 Microsoft Power automate

Education

• IHRD, Pathanamthitta, Kerala

  Bachelor's degree, Electrical, Electronics and Communications Engineering

  2006 — 2011