Aleksei Igumnov
- Role
- Associate User Experience Ops Manager at American Express
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Aleksei Igumnov
I’m a creative problem-solver, excited about working at the intersection of user…
Experience
Associate User Experience Ops Manager
Jun 2022 — Present
Maintained a flawless record of communicating with stakeholders across various channels, adapting tone and style to each audience\'s preferences. Established cross-functional collaboration among product managers, designers, and researchers to align project goals and operational needs. Demonstrated exceptional time management skills by overseeing time-sensitive research and design projects without compromising quality. Established an internal NPS program to measure the clients\' satisfaction with design, research, and copy offerings by the UX team. Identified critical project blockers and navigated solutions through proactive discussions and problem-solving strategies. Efficiently onboarded external vendors and evaluated new ones, ensuring optimal research and design partnerships.
Education
Baruch College
Computer Information System, Information Risk Management and Cybersecurity Track
2018 — 2019
Columbia University
Bachelor's degree, Information Science, Research & Design Track
John Jay College (CUNY)
Bachelor’s Degree, International Criminal Justice
2016 — 2018
Skills
- Microsoft Windows & Office Suite.
- Logistics Management
- Logistics
- Sales
- Customer Service
- Retail
- Negotiation
- Fluent in Russian Both Written and Spoken.
- Public Speaking
- Inventory Management
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