Ola Kosmalska
Senior Operations Manager @Convene
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WORK HISTORY
Senior Operations Manager @Convene
As the Senior Operation Manager at Etc Venues, I lead and streamline day-to-day operations with a focus on ensuring the organization\'s goals are consistently met. Key responsibilities include managing procurement processes, coordinating staff bookings, overseeing health and safety procedures, and establishing effective communication channels with contractors and suppliers.Key Achievements:• Streamlined processes and enhanced performance by formulating Standard Operating Procedures (SOPs) and protocols, resulting in improved efficiency and productivity.• Enhanced team capabilities through conducting employee evaluations, reviewing performance, and creating development plans, fostering a culture of continuous improvement.• Successfully mitigated operation and labour costs while improving productivity by introducing and implementing operation strategies.• Orchestrated planning and flawless delivery of complex large-scale events, demonstrating organizational prowess and ensuring high levels of client satisfaction.• Accomplished and exceeded financial targets through strategic planning and effective financial management, including upselling and introducing innovative ideas to optimize overall business performance.• Provided key insights for strategic decision-making by creating financial reports, including agency forecasts and upselling forecasts.• Maintained ongoing communication with building management to ensure compliance with health and safety standards, ensuring a safe working environment.• Coordinated with contractors to address damages/faulty equipment, resolving issues promptly and minimizing disruptions.• Implemented procedures to ensure clients/contractors completed relevant health and safety acknowledgment documents, ensuring compliance with industry standards.
EDUCATION
Middlesex University
Bachelor's degree
ABOUT OLA KOSMALSKA
With a proven track record in food & beverages, event operations, and training sectors, I…
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