Aleksandra Balicka
Technology Delivery Lead @JLL
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WORK HISTORY
Technology Delivery Lead @JLL
London, GB
Technology Programme Management - Ownership and execution of the account-wide technology roadmap in alignment with client and business teams needs, leading on digital transformation- Service Level Management - Ensuring adherence to SLAs defined in the Master Service Agreements, proactively identifying issues and mitigating risks to service performance (outages- Project Management – Leading on multiple complex technology deliverables (systems and data integration, system upgrades, optimization), driving alignment and coordination across various internal and external IT teams and business stakeholders, ensuring technology platform cohesiveness- Solution Design & Product Management - Managing non-standard (client-specific) technology platforms, designing solutions to business challenges with the use of existing tech platform- Vendor Management – establishing and nurturing active collaboration with external software providers, establishing processes for managing both urgent and non-urgent support requests- Change and Communication Management - Owning communication and coordination for technology change at the account level, ensuring successful execution of changes impacting the existing technology platform from external sources, e.g, modernisation enhancements and upgrades; Facilitate seamless change management for technical upgrades and application changes through communication and coordination with client stakeholders and delivery teams- Technical Leadership and Team Coordination – acting as an intermediary between stakeholders and developers, translating business requirements into a development roadmap, providing guidelines to project teams, leading internal teams incl. Business Operations Analysts, System Administrators, Project Managers- Knowledge Management – Technology related knowledge management strategy for the account, acting as a champion on existing tech platform usage.
EDUCATION
University of Warsaw
Bachelor's degree, Economics and Management
SGH Warsaw School of Economics
Master's degree, Business Finance
XIV Liceum Ogólnokształcące im. Stanisława Staszica w Warszawie
IT - math
SKILLS
ABOUT ALEKSANDRA BALICKA
Technology Delivery Lead @ JLL
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