Aleksandr Mezera
Senior Customer Success Leader | Protecting & Growing Post-Sale Revenue in Complex B2B Accounts
- Role
- VP, Lottery Solutions at Marcus Thomas Llc
- Location
- Dayton, OH, US
- LinkedIn followers
- 500 followers
About Aleksandr Mezera
I help organizations retain, grow, and protect post-sale revenue in complex technical B2B environments. I *thrive* at the intersection of revenue, delivery, and trust.With a 360° perspective spanning solutions architecture, operational delivery, account leadership, and revenue ownership, I’ve managed multi-million-dollar portfolios, stabilized at-risk accounts, and driven measurable growth across SMB/MM and public sector clients.I excel at translating technical complexity into executive action, leading cross-functional teams, and aligning stakeholders to deliver outcomes where stakes are high and failure is not an option.Rooted in the Midwest, my version of strategic is straight talk, low ego, collaborative problem solving, and trust built through execution — not buzzwords.I focus on roles and environments where post-sale outcomes matter — where retaining, expanding, and protecting revenue requires both technical understanding and executive-level judgment.If the work is complex, the stakes are high, and accountability matters, we should talk.
Experience
VP, Lottery Solutions
Feb 2024 — Present · Cleveland, OH, US
Owned post-sale revenue, retention, and executive relationships across a portfolio of complex, highly regulated, and high-visibility State Lottery jurisdictions following contract close- Acted as the primary escalation and accountability point for at-risk accounts, stabilizing delivery, correcting misalignment, and protecting long-term revenue- Led global, cross-functional DevOPs teams spanning digital platforms, data integrations, and external vendors to ensure adoption, performance, and contractual outcomes- Translated technical and operational realities into clear executive communication, enabling informed decisions and reducing churn risk- Identified and supported expansion opportunities by aligning client goals with platform capabilities and evolving delivery needs.
Education
Wright State University
B.S.B, Management Information Systems, Raj Soin College of Business
2008 — 2013
Sinclair Community College
Visual Communications, Liberal Arts, Communication & Social Sciences
2004 — 2006
Skills
- System Administration
- Active Directory
- Windows Server
- Data Center
- Solutions Design
- Communication
- Technology Solutions Design
- Customer Service
- Project Management
- Linux
- Vmware Infrastructure
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