Alejandro Thompson

IT Support Technician @Bumble Bee Foods

San Diego, CA, US

Administer cloud and on-prem Exchange environments using Exchange Management Shell (EMS) and Exchange Admin Center (EAC), automating mailbox configurations and group management with custom PowerShell scripts- Deliver first-line technical support for a diverse team of users via phone, email, Teams, and internal ticketing systems, quickly diagnosing and resolving issues related to email, mobile devices, printing, and network connectivity to minimize business disruptions- Manage onboarding and offboarding processes, including hardware provisioning, user account management, and multi-factor authentication (MFA) configuration using Entra ID/Azure AD, Exchange Online, and custom PowerShell automation, ensuring secure and seamless employee transitions- Develop and maintain internal Knowledge Base Articles (KBAs), documenting standard operating procedures for troubleshooting common technical issues,contributing to faster resolution times and enhanced user productivity- Collaborate closely with cross-functional teams to streamline IT workflows, proactively identifying opportunities for automation and improvements, and providing clear communication to stakeholders at all organizational levels.

Southwestern Community College District

Associate of Science - AS, Computer Science

San Diego State University

Bachelor of Science - BS, Computer Science