Alejandro Thompson
IT Support Technician @ Bumble Bee Foods | SDSU CS Graduate | Sec+ | AZ-900
- Role
- IT Support Technician at Bumble Bee Foods
- Location
- San Diego, US
- LinkedIn followers
- 500 followers
About Alejandro Thompson
Hi, I\'m Alex! 🤼 I’m a Computer Science graduate from SDSU with an…
Experience
IT Support Technician
May 2025 — Present · San Diego, CA, US
Administer cloud and on-prem Exchange environments using Exchange Management Shell (EMS) and Exchange Admin Center (EAC), automating mailbox configurations and group management with custom PowerShell scripts- Deliver first-line technical support for a diverse team of users via phone, email, Teams, and internal ticketing systems, quickly diagnosing and resolving issues related to email, mobile devices, printing, and network connectivity to minimize business disruptions- Manage onboarding and offboarding processes, including hardware provisioning, user account management, and multi-factor authentication (MFA) configuration using Entra ID/Azure AD, Exchange Online, and custom PowerShell automation, ensuring secure and seamless employee transitions- Develop and maintain internal Knowledge Base Articles (KBAs), documenting standard operating procedures for troubleshooting common technical issues,contributing to faster resolution times and enhanced user productivity- Collaborate closely with cross-functional teams to streamline IT workflows, proactively identifying opportunities for automation and improvements, and providing clear communication to stakeholders at all organizational levels.
Education
Southwestern Community College District
Associate of Science - AS, Computer Science
San Diego State University
Bachelor of Science - BS, Computer Science
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