Alex Orozco

About Alex Orozco

With over 14 years on the front lines of freight forwarding, I\'ve seen exactly where…

Experience

1. Client Success Coordinator

   PGL (Perimeter Global Logistics)

   Sep 2025 — Present · Dallas, TX, US

   I own the post-sales client journey, ensuring a seamless and efficient onboarding experience for new logistics and freight forwarding accounts. By acting as the central liaison between clients, Sales, and Operations, I am directly responsible for increasing client satisfaction, reducing churn, and ensuring a smooth transition from initial handoff to first billing.Key Responsibilities & Achievements:Streamline the client onboarding lifecycle by creating and managing SOPs, coordinating internal handoffs, and overseeing all technical and documentation requirements.Serve as the trusted primary contact for clients during their critical first 90 days, proactively addressing challenges to build lasting partnerships.Utilize CargoWise for custom reporting and workflow management to track onboarding progress, monitor SLA compliance, and support data-driven business reviews.Manage the end-to-end process from Freight On Dock (FOD) to invoicing, ensuring accuracy and coordinating with AR to safeguard revenue.

Skills

• Supply Chain
• Freight
• Ocean Freight
• Import
• Reverse Logistics
• Third-Party Logistics (3pl)
• Management
• Negotiation
• Logistics Management
• Export
• Supply Chain Management
• Ocean
• Ltl Shipping
• Operations Management
• International Logistics
• Customer Service
• Container
• 3pl
• Trucking
• Warehousing
• International Trade
• Air Freight
• Transportation Management
• Logistics
• Shipping
• Warehouse Operations
• Transportation
• Warehouse Management
• Ltl
• Customs Regulations
• Inventory Management
• Supply Chain Optimization
• Forwarding
• Freight Forwarding