Alejandro Restrepo
Regional Manager Vice President | Driving Turnarounds, Talent & Growth | Board Chairman | 18-Year Banking Leader | U.S. Army Veteran
- Role
- Regional Manager, VP at Citizens
- Location
- Central Falls, RI, US
- LinkedIn followers
- 500 followers
About Alejandro Restrepo
Senior banking and community leader with 18+ years of experience spanning retail banking, commercial credit training, organizational turnarounds, military leadership, and board governance. Began career on the front line as a teller and advanced into regional leadership, building a reputation for developing strong teams, stabilizing underperforming regions, and delivering top-tier results in highly competitive environments.Proven turnaround leader across multiple regions. From 2021–2023, assumed leadership of an underperforming region in Boston and executed a full operational and cultural reset—raising customer experience scores from the mid-70s to mid-80s, reducing turnover from 52% to 28%, and doubling wealth performance within 18 months. In late 2023, stepped forward to lead a challenged Rhode Island region following leadership transition and quickly stabilized performance, ultimately driving the region to #1 peer-group performance ranking in both 2024 and 2025.Serve as Chairman of the Board for Segue Institute for Learning, providing strategic and financial governance for a growing charter school network. Recently led the board through a successful $20M financing initiative to support acquisition and expansion of a new high school campus, positioning the organization for continued growth and community impact.Previously served as a Logistics Company Commander in the U.S. Army National Guard, leading large teams across complex field training exercises and operational movements throughout the Northeast. Managed logistics, personnel readiness, and mission execution in high-pressure environments and served as a certified Army Master Resilience Trainer, coaching leaders and teams on resilience, adaptability, and performance under stress.Completed formal Commercial Credit and Credit Analysis training, strengthening financial, lending, and risk assessment expertise and deepening the ability to connect retail, wealth, and commercial banking strategy.Known for building high-performance cultures, developing strong leadership pipelines, and aligning people, strategy, and execution to deliver measurable results while driving sustained regional performance and growth. Hold a Bachelor’s degree in Business Administration with a concentration in Management Information Systems, and have completed executive leadership development certifications through McKinsey, further strengthening strategic thinking, operational leadership, and organizational effectiveness.
Experience
Regional Manager, VP
Oct 2023 — Present · RI, US
Successfully led full operational and cultural turnaround across the region from underperforming region to top performing in less than six months - Drove region to #1 performance ranking in peer group for 2024 and 2025 (EBBC)- Citizens of Excellence winner in 2024 and 2025- Improved key performance metrics including deposits, lending production, client growth, and team engagement- Lead and develop a team of branch managers and frontline colleagues across the Metro Rhode Island market- Built high-accountability performance culture focused on coaching, execution, and results- Consistently recognized as top-rated leader with highest performance evaluation ratings- Partner with senior leadership on market strategy, talent development, and growth initiatives- Community Pillar Lead for the Veterans Business Resource from 2023 to 2026 - Led community initiatives that added over hours of volunteer service to the organization
Education
Southern New Hampshire University
Bachelor's degree, Computer and Information Sciences and Support Services
2014 — 2015
Community College of Rhode Island
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
2007 — 2010
Southern New Hampshire University
Management Information Systems, Business Administration and Management, General
Rhode Island College
Bachelor of Arts (B.A.), Accounting
Skills
- Management
- Team Building
- Active Dod Secret Clearance
- Microsoft Word
- Team Leadership
- Strategic Planning
- Sales Operations
- Customer Service
- Logistics Management
- Microsoft Office
- Sales
- Financial Risk
- Consumer Lending
- Communication Skills
- Security Clearance
- Logistic Support
- Military Operations
- International Logistics
- Project Planning
- Training
- Logistics
- Police Training
- Military Logistics
- Public Speaking
- Compliance
- Banking
- Risk Management
- Microsoft Excel
- Branch Banking
- Mortgage Lending
- Always Willing to Learn
- Time Management
- Social Media
- Event Planning
- Flexibility
- Military
- Top Secret
- Sales Management
- Leadership
- Retail Banking
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