Alejandro Osorio Trujillo

Passenger Service Agent @Aeromexico

London, GB

Providing a warm and friendly welcome before receiving their documents (passports, emigration forms, etc) • Supporting our customers throughout their journey in the airport.• Providing an efficient check-in until their finally destination & boarding service.• Being the welcoming face that meets our customers on arrival at their flight.• Assisting all customers with their luggage check in them to their finally destination.• Helping the customers with special assistance requesting wheelchair or any another special service.• Excellent knowledges about all the different regulation in the aviation industry. CAA (Civil Aviation Authority) IATA (International Air Transport Association) etc.• Baggage charges, excesses, sales and changes in the flight tickets.• Handling the SABRE software system.• Assistant in the department of the airside area, boarding passengers, welcoming on the aircraft, guide them to VIP lounge.• Supporting supervisors, team leaders in the office doing invoices, bank payments, e-mails, and support with all telephone calls.

IES Serra D'Espada

Bachelor of Business Administration - BBA, Higher Education/Higher Education Administration

IES Maltide salvador

Higher Education, Clinical Laboratory Science/Medical Technology/Technologist

City Lit

Graphic Design Stage 1, Design and Applied Arts

Escola d'Art i Superior de Disseny de Castelló

Interior Design , Interior Design