Alejandro Lizardo
Strategic Customer Success & Professional Services Leader | Scaled Global SaaS Post-Sales Teams | Driving Retention, Adoption & Expansion
- Role
- Senior Manager Professional Services at Pendo.io
- Location
- Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Alejandro Lizardo
I’m a customer-centric leader with 15+ years of experience scaling professional services, customer success, and solution engineering teams in the IT SaaS space. At N-ABLE, I lead the team in building and launched “N-hanced Services,” scaling from zero to a $1M+ annual services business in under a year while achieving 98.6% retention and 46% net growth through proactive adoption strategies.At Allscripts (CarePort Health, now WellSky), I led a $100M services portfolio, reducing time-to-value by a third, cutting escalations by 70%, and increasing CSAT to 90% through service delivery optimization and automation.I thrive on building scalable frameworks from 30/60/90 adoption models to proactive health check triggers using product data to drive retention, expansion, and strategic customer outcomes and partnerships. Professionally, I see myself as a mentor and culture-builder, focused on aligning Sales, Product, and CS teams around a growth mindset and delivering measurable value while creating a culture of belonging and shared values.
Experience
Senior Manager Professional Services
Oct 2025 — Present
Education
University of North Carolina at Chapel Hill
Biology and Anthropology
2005 — 2010
Université Paris Sorbonne (Paris IV)
French Language
2009 — 2009
Skills
- Process Improvement
- Hipaa
- Microsoft Office
- Cpoe
- Healthcare Consulting
- Data Analysis
- Software Documentation
- Emr
- Healthcare Information Technology
- Electronic Medical Record (Emr)
- Microsoft Excel
- Ehr
- Software Implementation
- Informatics
- Project Management
- Customer Service
- Healthcare Information Technology (Hit)
- Healthcare
- Ambulatory
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.