Alejandro Caceres
Technical Writer @SITA
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WORK HISTORY
Technical Writer @SITA
Burlington, ON, CA
Develop and maintain engineering documentation for electromechanical systems, including installation, operation, and maintenance manuals for flagship self-service kiosks.Author and manage structured content using XML, DITA, and standards within MadCap Flare, FrameMaker, and oXygen XML environments.Collaborate with design, manufacturing, and quality assurance teams to create controlled documentation that supports compliance, traceability, and usability.Establish and optimize document control workflows, ensuring version accuracy and efficient cross-functional review and approvals.Lead the creation of process documentation, SOPs, and validation records that align with regulatory and customer quality requirements.Simplify complex engineering data into clear, user-centered content, supporting global deployment and product reliability.Contribute to continuous improvement initiatives in documentation structure, translation workflows, and accessibility for international teams.Key Achievement and Projects:• Spearheaded the transition from PDF manuals to an HTML5-based documentation system using MadCap Flare, improving revision control and audit readiness.• Authored the complete TS6 Flagship product documentation suite, integrating mechanical, electrical, and software systems into modular deliverables.• Developed and maintain an online Q&A knowledge form to collect feedback from global field technicians, expanding the documentation library continuously.• Designed standardized document templates and QA checklists, ensuring consistency across engineering deliverables.• Partnered with R&D leadership to align documentation structure with regulatory and quality assurance (QA) expectations.
EDUCATION
McMaster University
Project Management Certification, Project Management
New Horizons
Crystal Reports 2008, Statistics
Universidad del Pacífico (CL)
Post Degree, Web Design and Development
Universidad Andres Bello
Bachelor of Business Administration (B.B.A.), Finance, General
Academia Mac PC
Web Design and Development Specialization Course (Diplomado), Web/Multimedia Management and Webmaster
Universidad de Santiago de Chile
Licentiate degree in English-JapaneseTranslations, Translations and Interpreting
SKILLS
ABOUT ALEJANDRO CACERES
Passionate about clarity, precision, and purpose, I strive to create documentation that helps science and engineering move faster. With over 15 years of experience in technical communication, I specialize in transforming complex processes into clear, compliant, and user-focused documentation.For the past eight years at SITA, I’ve developed and managed engineering documentation for advanced electromechanical systems, collaborating closely with design, manufacturing, and quality teams to produce structured XML, DITA, and content that supports installation, operation, and maintenance activities.Before that, I spent eight years at the ALMA Observatory (Atacama Large Millimeter Array), creating and managing scientific and engineering documentation for one of the world’s most ambitious astronomical projects. Working alongside scientists and engineers, I produced technical manuals, process documentation, and compliance materials to support data integrity and scientific discovery.Proficient in MadCap Flare, FrameMaker, and oXygen XML, I apply structured authoring and documentation control to ensure consistency, accuracy, and regulatory compliance across multidisciplinary environments.
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