Alejandra Portugal
Configuration Management Specialist @Office Of Financial Management
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WORK HISTORY
Configuration Management Specialist @Office Of Financial Management
Olympia, WA, US
EDUCATION
Universidad Autónoma de Guadalajara
Electrical, Electronics and Communications Engineering
Instituto Cultural Mexicano Norteamericano de Jalisco A.C.
Teacher Training
Universidad Tecmilenio
IT Management Master Degree, Information Technology
SKILLS
ABOUT ALEJANDRA PORTUGAL
Empathy, clarity, and customer impact are at the heart of how I lead programs and teams. As a Technical Program Manager and Product Strategist with over 16 years of combined experience, I specialize in aligning engineering execution with customer-centered outcomes through structured planning, strong cross-functional collaboration, and continuous improvement.My background spans technical delivery, incident management, and operational strategy, always grounded in service excellence and stakeholder trust. I’ve led initiatives that improve incident resolution, optimize support models, and streamline communication between technical and business teams.I bring a deep understanding of IT service management, process design, systems thinking—and how people actually learn and adopt change. Alongside delivery and ops, I’ve designed and deployed scalable instructional programs, including eLearning curricula and ITIL certification training, to support global teams. From LMS-based onboarding to learning analytics, my work has helped connect digital systems to professional growth, certifying over 250 team members worldwide.Fluent in English and Spanish, certified in ITIL, I thrive in environments that value clarity, empathy, and measurable impact.
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