Alejandra Esteban
- Role
- Senior Manager, Customer Experience at MONAT Global
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Alejandra Esteban
I am a seasoned professional with a passion for crafting and managing loyalty programs…
Experience
Senior Manager, Customer Experience
Sep 2022 — Present
Leads a Customer Experience department to develop and roll out innovation to enhance the customer experience throughout the customer lifecycle. Responsible for personalized email campaigns for loyalty customers with AI technology and segmentation to create personalized email journeys for one of the world’s leading hair care brands. Managed and lead customer journey mapping to deliver more optimized and personalized end-to end customer experiences whilst building customer personas.
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