Aleisa F.
Customer Success Specialist @Justworks
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WORK HISTORY
Customer Success Specialist @Justworks
Quality customer interactions demonstrating empathy, agility, and flexibility leading to 100% average quality rating every quarter. Collaborate with cross-functional teams to ensure timely and accurate responses, averaging over 40 per day. Proactively engage in shadowing Scrum Masters and Scrum Teams to gain exposure to Agile methodologies and the Scrum process. Attend and actively participate in various steps of the Scrum process, including daily stand-ups and refinements, contributing insights and observations to support the team\'s progress. Achievements: Top Training Scores in May 2022 in the team Top 10 Quality Assurance in department Q3 2022 (Sept-Nov)#1 Quality Assurance on the team every quarter
EDUCATION
Alabama Agricultural and Mechanical University
N/A, Mathematics and Chemistry
ABOUT ALEISA F.
I help clients unlock value—fast. Whether it’s onboarding 200+ fintech users, retaining…
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