Aleisa Vanover
Technical Account Manager | Customer Success | Cybersecurity-Certified | SaaS | Post-Sales Enablement | Client Retention | Cloud Solutions
- Role
- Technical Customer Care Specialist Ii at Dealer.Com
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Aleisa Vanover
Passionate Technical Account Manager and Customer Success professional with a strong…
Experience
Technical Customer Care Specialist Ii
May 2025 — Present
Lead technical post-sale relationships for enterprise clients, managing escalations, incident response, and proactive support across cloud and hybrid environments.Deliver onboarding, product training, and strategic health checks to ensure successful deployment and adoption.Troubleshoot technical issues across platforms, driving resolutions in collaboration with internal engineering and support teams.Act as a customer advocate to relay technical feedback to product development, contributing to continuous product improvement.Maintain documentation and contribute to knowledge base content to streamline issue resolution
Education
Coding Dojo
Certification
2018 — 2018
Western Governors University
Bachelors
2022 — 2025
Skills
- Customer Service
- Training
- Coaching
- Management
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