Aleisa Vanover

Technical Account Manager | Customer Success | Cybersecurity-Certified | SaaS | Post-Sales Enablement | Client Retention | Cloud Solutions

Role
Technical Customer Care Specialist Ii at Dealer.Com
Location
Dallas, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Aleisa Vanover

Passionate Technical Account Manager and Customer Success professional with a strong…

Experience

  1. Technical Customer Care Specialist Ii

    Dealer.Com

    May 2025 — Present

    Lead technical post-sale relationships for enterprise clients, managing escalations, incident response, and proactive support across cloud and hybrid environments.Deliver onboarding, product training, and strategic health checks to ensure successful deployment and adoption.Troubleshoot technical issues across platforms, driving resolutions in collaboration with internal engineering and support teams.Act as a customer advocate to relay technical feedback to product development, contributing to continuous product improvement.Maintain documentation and contribute to knowledge base content to streamline issue resolution

Education

  • Coding Dojo

    Certification

    2018 — 2018

  • Western Governors University

    Bachelors

    2022 — 2025

Skills

  • Customer Service
  • Training
  • Coaching
  • Management

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Aleisa Vanover — Technical Customer Care Specialist Ii at Dealer.Com in Dallas, TX, US | Unifers