Alefiya Najmi
Student at New South wales
- Role
- Customer Support Agent at FirstHive | CDP+AI Data Platform
- Location
- Indore, IN
- LinkedIn followers
- 500 followers
Experience
Customer Support Agent
FirstHive | CDP+AI Data Platform
Nov 2022 — Present
Responded to inbound phone inquiries from customers, who need guidance with website navigation, troubleshooting, browser resets, error codes and any other technical aspects through the multiple sites that Citi manages in easy to understand terms, which resulted in several customer commendations.Utilized strong communication skills by serving on the Live Chat Team, where clients online ask account questions in a more interactive way, eliminated calls from clients into the phone servicing centers.
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