Alejandra F.
Hospitality Training Specialist @Amadeus
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WORK HISTORY
Hospitality Training Specialist @Amadeus
CA
Deliver remote and on-site training across HotSOS, GMS, iHotelier, WebSolutiona and Amadeus platforms for luxury hotel clients across NORAM, LATAM & EMEA.• Customize content to align with each brand’s service philosophy and operational model.• Promote cross-sell opportunities based on client feedback, supporting product adoption and renewal.• Collaborate with consultants, project managers, and implementation teams to create a seamless training experience.• Support clients in technical troubleshooting, ensuring successful platform usage post-training.
EDUCATION
Collège LaSalle, Montréal
DEC Hotel Management Techiniques
University 'Alejandro de Humboldt'
Computer Science
Collège LaSalle, Montréal
AEC Hotel Lodging Management
SKILLS
ABOUT ALEJANDRA F.
Multilingual hospitality executive with over a decade of luxury hotel leadership and current experience as a Training Specialist at Amadeus Hospitality. Proven track record of optimizing client adoption, elevating user satisfaction, and driving retention through high-impact training and strategic relationship management. Passionate about delivering value, building long-term partnerships, and translating client needs into product-driven solutions. CORE COMPETENCIES- Hotel Training & Technology Implementation (GMS, HotSOS, Opera, iHotelier)- Brand Standards (Forbes, LQA) & Luxury Guest Experience - Rooms Division Leadership: Front Office, Housekeeping, Concierge - Pre-Openings & Service Redesign - Cross-Functional Team Alignment (F&B, Engineering, Sales)- Staff Engagement, Recognition, and Coaching - Operational Budgeting & Labor Optimization - On-Site and Remote Client Onboarding & Adoption - Fluent: English, Spanish | Intermediate: French
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