Aleem Khan

Senior Project Program Manager (Netsuite ERP Team Lead Salesforce) @Plative

Wears different hats for Delivery Excellence i.e. Relationship builder/PM/Program Manager, Customer Success Manager on strategic enterprise engagements to maintain and invigorate Customer Relationships that end up in repeat business Delivered over 30+ NetSuite ERP and NetSuite ERP + Salesforce strategic integration engagements to NA clients Actively exceed expectations while overseeing a portfolio of 10 to 12 strategic NetSuite ERP/Salesforce enterprise engagements Work closely with the leadership and talent team in recruiting, onboarding, and hiring decisions; with Sales to onboard new clients and lead project kickoffs Oversee multiple teams of Lead Functional Consultants, BAs, Integration Architects, and Developers Welcomes, onboards, Trains, grooms, and coaches new and existing hires for a positive company experience. Conduct 1:1s, and performance reviews for ongoing team support Quickly establishes rapport with the clients and leads end-to-end engagement for a polished delivery Lead cadences for Exec. Alignment and Governance with stakeholders and 3PLs engaging them in the delivery process Provide oversight to PMs, FCs, and BAs with delivery focus for all phases: discovery, design, build, testing, training, deployment Address and resolve escalations and proactively manage risks and change control on projects Works with the C-Suite, VP, and the PMO to contribute towards ongoing initiatives to identify gaps. improve processes, and establish policies, standards, and procedures Actively engaged with the VP Delivery in utilizing NLP and LLM Artificial Intelligence OpenAPI models via ChatGPT, Notion AI generative AI Suites Relevant skills: Delivery Excellence, Client Account/Relationship Management NetSuite: Record to Report, Procure to Pay, Design to Build, Order to Cash, WMS, CRM Salesforce: Lead, Opportunities, CRM Stack: JIRA, Notion AI, SmartSheet, Slack, G-Suite, Lucid Charts, Celigo, Boomi