Aaron Lee

About Aaron Lee

As a Benefits Specialist at South Carolina Public Employee Benefit Authority (SC PEBA), I…

Experience

1. Benefits Assistant

   South Carolina Public Employee Benefit Authority

   Jul 2022 — Present

   The SC Public Employee Benefit Authority (PEBA) is the administrator and co-trustee of retirement and insurance programs for over half a million active and retired public employees of the State of South Carolina and their dependents-Assists members, retirees, beneficiaries, and employers with questions related to enrollment, eligibility, service purchases, rollovers, refunds, retirement, death claims, and state policies and procedures. Interprets, applies, explains state policies, procedures, regulations, and statutes to callers with various social and educational backgrounds in layman’s terms. Provides detailed documentation of contacts with customers. Prepares benefit estimates and responds to customer requests for written and/or computer-generated documents-Assists employees, retirees, survivors, COBRA subscribers, dependents, and employers with questions related to enrollment, benefit design, eligibility, claims, billing, terminations, and state policies and procedures. Interprets, applies, explains state policies, procedures, regulations, and statutes to callers with various social and educational backgrounds in layman’s terms. Provides detailed documentation of contacts with customers. Reviews and processes enrollment documents for customers as needed to expedite customer access to benefits. Job requirements-Effective verbal and written communication skills -The ability to multi-task while navigating multiple online computer systems -The ability to work in a non-scripted work environment -Strong analytical skills to read, research, comprehend, apply, and document complex information -The ability to establish and maintain effective working relationships