Alecia Distin
Configuration Analyst @Blue Cross and Blue Shield of Kansas City
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WORK HISTORY
Configuration Analyst @Blue Cross and Blue Shield of Kansas City
Orlando, FL, US
Manage and resolve ServiceNow tickets across core application systems.• Collaborate with business stakeholders and technical teams to translate requirements into user stories and configuration design documents.• Lead configuration of backend databases and application environments, ensuring alignment with NCQA requirements and business rules.• Partner cross-functionally with QA teams to plan and coordinate UAT efforts for monthly defect fixes and feature enhancements.• Participate in stakeholder demos and provide subject matter expertise in Tableau dashboard design and implementation.• Serve as Tableau SME, guiding internal teams on visualization best practices and leveraging data for operational insights.• Drive root cause analysis for configuration issues, implementing solutions that improve performance and reduce defects.• Document and evaluate technical configuration decisions, considering data, security, infrastructure, and integration needs.
EDUCATION
Emory University
Certification, Business Intelligence
Florida Agricultural and Mechanical University
BS, Psychology, Minor Sociology
SKILLS
ABOUT ALECIA DISTIN
Results-driven Data Analyst with 7+ years of experience turning complex data into actionable insights across healthcare, insurance, and financial services. Skilled in SQL, Tableau, Power BI, Python, Snowflake, and Alteryx. I specialize in end-to-end analytics — from data extraction and ETL to executive dashboards and cross-functional reporting. Known for bridging the gap between technical teams and business stakeholders to deliver solutions that drive real decisions.
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