Alec Hanson
Servicenow Technical Architect @EY
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WORK HISTORY
Servicenow Technical Architect @EY
Manchester, GB
EDUCATION
Reading Blue Coat School
A'Levels; GCSEs, A Levels (Computing, Maths, Physics)
Aston University
BSc (Hons), Computing Science
SKILLS
ABOUT ALEC HANSON
A self-motivated and results-orientated Service Management Consultant with a wealth of success in service management and configuration management in numerous industries including Finance, Health and Defence. Leads from the front with a charismatic management style to create effective teams. Possesses a proven track record in the delivery of high quality complex projects, under demanding cost and timescale constraints, within ITIL, Prince2 and CMMI environments. An adaptable individual, offering strong troubleshooting skills and a proven ability to quickly grasp and understand new processes and systems and deliver innovative solutions from inception to completion. Possesses an outstanding record and reputation for success and is seeking a new role that will prove to be both a professional and personal challenge.Specialties: ServiceNow, CMDB, Configuration Management, Change Management, Project Management (Prince 2, Agile, Waterfall), Risk Management, Client Relationship Management, Business Analysis, Issue Resolution, Technical Team Leadership (Cross-Functional Teams), Budgets & Expenditure Control, Resource Allocation, ITIL, CMMI, ISO ISO 9001, HP Service Desk, Enterprise Discovery (DDMi), AssetCentre, Assyst, Starteam, PVCS, DOORS, Test Director, MS-Project, Crystal, Report writing, Unix/NT scripting, Visual Basic
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