Alec Sebastian
Client Success Manager
- Role
- Client Success Manager at Gartner
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Alec Sebastian
Dynamic and highly motivated sales individual with a outstanding track record for top performance in increasing sales from online resources and customer retention. Strong knowledge of digital content creation and video editing. Proficient in Adobe Creative Suite with a solid focus in Adobe Premiere
Experience
Client Success Manager
Jul 2024 — Present · Dallas, TX, US
Manage a $4M contract value territory of 30–35 Large Private Enterprise organizations across Canada, supporting 100+ senior IT leaders including CIOs, Heads of Enterprise Architecture, Infrastructure, Security, Procurement, Data & Analytics, AI, and their direct leadership teams to drive enterprise-wide impact.Partner with clients across financial services, insurance, manufacturing, retail, high tech, and transportation sectors to align Gartner research and advisory services to their mission-critical priorities.Drive measurable client outcomes including cost optimization, time savings, risk mitigation, strategic validation, and performance benchmarking.Facilitate executive-level conversations to clarify strategic direction, prioritize key initiatives, and ensure alignment between organizational goals and Gartner proprietary insights.Lead proactive engagement strategies that strengthen adoption, increase member value realization, and improve overall client experience.Achieve high retention and renewal rates by building trusted advisor relationships and embedding Gartner into clients’ strategic planning and decision-making processes.Serve as the primary point of accountability for value delivery across the territory, ensuring members effectively leverage research, advisory, and peer benchmarking resources to accelerate results.
Education
State University of New York at Oswego
Bachelor of Arts (B.A.), Cinema and Screen Studies
2013 — 2017
East Aurora High School
Advanced Regents Diploma
2009 — 2013
Skills
- Editing
- Customer Service
- Video Editing
- Cinematography
- Film
- Sound
- Microsoft Word
- Music
- Film Production
- Film Festivals
- Lighting
- Powerpoint
- Microsoft Excel
- Time Management
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