Alec Goldstein

About Alec Goldstein

As an Associate Technical Support Specialist at the J, Pul Getty Trust, I have various…

Experience

1. Associate Technical Support Specialist

   Getty

   Oct 2023 — Present · Los Angeles, CA, US

   Oversaw IT infrastructure planning and execution for construction and renovation projects, coordinating equipment relocation, network setups, and end-user resource allocation.• Scheduled and directed installation, upgrades, and configuration of computing and communication devices, ensuring minimal downtime during construction transitions.• Acted as primary point of contact for technical requests, resolving hardware, software, and networking issues while escalating complex problems to specialized teams. • Partnered with facilities and contractors to ensure seamless integration of IT systems into new or renovated workspaces, including wired/wireless networks and workstation deployments.• Coordinated procurement and deployment of hardware and software, tracking assets and licenses to align with project timelines and budgets.• Managed incident response and ticketing workflows, reviewing quality of documentation, monitoring progress, and ensuring timely resolution in line with best practices.• Performed root cause analysis on recurring issues and implemented preventative measures, reducing disruptions during large-scale IT moves and installations.• Trained and mentored support staff on construction-related IT support processes, building knowledge bases to improve efficiency and consistency across projects.• Applied security best practices during moves and setups, ensuring compliance with organizational policies and safeguarding sensitive systems.• Developed and maintained status reports and handover documentation, enabling smooth project transitions between IT teams and construction phases.