Aleah Harrigan
Operations Manager @Memorial Sloan Kettering Cancer Center
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WORK HISTORY
Operations Manager @Memorial Sloan Kettering Cancer Center
New York, NY, US
Led a team of 10 members as Operations Manager at Memorial Sloan Kettering, implementing regular performance evaluations and feedback sessions, resulting in a 20% improvement in team productivity within the first year. Achieved a 15% reduction in operating costs by implementing streamlined processes and optimizing resource allocation, resulting in annual savings of Successfully managed clinical information systems and patient portals, improving user satisfaction by 25% and reducing technical support requests by 30%. Spearheaded cross-functional projects involving administration, marketing, organization, and quality control, resulting in a 15% increase in project completion efficiency and a 10% boost in overall departmental performance. Developed and implemented comprehensive training initiatives for employees, resulting in a 30% reduction in onboarding time and an increase in employee satisfaction by 20%. Actively ensured compliance with industry regulations and guidelines, maintaining a 100% adherence rate, and receiving zero compliance-related issues during audits. Established and maintained effective communication channels with various departments, fostering cross-functional collaboration, and receiving quarterly positive feedback, achievements, and milestones. Led the development of a new system during a period of major layoffs, ensuring a 40% increase in workload efficiency while maintaining regulatory compliance. Mentored team members to participate in projects, showcasing their strengths and skills, leading to a 15% performance improvement and recognition from higher management. Recognized by Senior Leadership Team at Memorial Sloan Kettering Cancer Center for 15% YOY inefficiency reduction and 25% retention rate improvement.
EDUCATION
New York University
Bachelors of Arts, Business Administration and Management, General
Selinsgrove Area High School
High School Diploma
The Art Institutes
Bachelor's degree, Fashion Marketing
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