Aldo Trujillo
Information Technology Support Administrator @Red 6
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WORK HISTORY
Information Technology Support Administrator @Red 6
Serve as first-line support for internal customers, troubleshooting software, hardware, and system issues using diagnostic tests and remote access tools.• Maintain and upgrade employee PCs, printers, servers, and peripherals (monitors, keyboards, mice, hard drives), ensuring optimal performance across macOS, Windows, and Linux (RHEL-based) environments.• Assist with onboarding new employees by configuring workstations, installing peripherals, and providing initial technical training.• Manage inventory of equipment, software, and licenses, maintaining accurate records and availability.• Install, modify, and repair computer hardware and software, including deployment of Windows 10/11, macOS, and iOS iPads.• Respond to technical queries in person and over the phone, guiding users through problem-solving processes and following up to ensure resolution.• Develop and update training manuals to enhance employee proficiency with company systems and devices.• Monitor daily system performance, running diagnostic programs to resolve malfunctions and generate reports for recurring issues.• Collect feedback from employees to improve computer usage and support processes, prioritizing excellent customer service.• Uphold information security and compliance by enforcing policies and configuring security settings across managed devices.
EDUCATION
Broward College
Technical Certificate Cybersecurity, Information Technology
New Horizons Orlando
CEH - EC Council Certified Ethical Hacker training
New Horizons Orlando
CISSP - (ISC)2 Certified Information Systems Security Professional training
Zegel
Bachelor of Business Administration - BBA, Marketing
Broward College
Associate of Science - AS, Computer and Network Security
Broward College
Bachelor of Science - BS, Information Technology
Broward College
Technical Certificate Information Technology Support Specialist, Information Technology
SKILLS
ABOUT ALDO TRUJILLO
Microsoft 365- Extensive knowledge of Microsoft 365 suite, including applications…
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