Aldi Nur Hidats
Ctp Operations Officer @Telkomsel
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WORK HISTORY
Ctp Operations Officer @Telkomsel
Kota Semarang, ID
Receive an average of 40 incoming calls in a day• Respond to customer enquiries over the calls, troubleshoot and resolve issues in a timely and professional manner• Properly operate CRM software used to track customer interactions, update account information, and escalations• Properly operate other software for checking, and repairing customer-owned internet networks• Achieve 96% first call resolution or higher every month• Achieve an average of 80% or higher customer retention every month• Consistently meet or exceed monthly performance metrics, including call handling time and first call resolution rate
EDUCATION
Universitas Negeri Semarang
Master of Management
Universitas Negeri Semarang
Bachelor's degree
SMA Negeri 5 Semarang
Science
ABOUT ALDI NUR HIDATS
Fresh Graduate majoring in HR Management with experience in HR and Customer Experience. Also has good organisational, time management, communication, and administrative skills. These skills are proven by experience in various companies such as managing HR administration, increasing customer satisfaction, and maximising company product sales through customer experience
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