Aldana Pilar Castillo
Front Desk Receptionist at Cavas Wine Lodge
- Role
- Front Desk and Reservations Assistant at Bellasera
- Location
- Naples, FL, US
- LinkedIn followers
- 500 followers
About Aldana Pilar Castillo
Young professional, more than 14 years in the Hospitality and Restaurant Business, looking for a new challenge. Nature lover, currently living in Naples, Florida. Volunteer at von Arx Wildlife Hospital and Humane Society of Naples. Experienced in anticipating, identifying and fulfilling guests needs, problem-solving and attention to detail, work effectively both as team member and independently, excellent communication, enthusiastic and committed.
Experience
Front Desk and Reservations Assistant
Jun 2022 — Present · Naples, FL, US
Guest services, prepared to answer any guest enquiries and questions, recognize repeat guests & their preferences.• Weekly review of reports. Updating and monitoring multi-room reservations; communicating their status and changes to the Management Team. Responsible for coordinating and routing proper billing within each group.• Act as point of contact for all groups before, during and after the date of arrival and following up on the group inquires after their departures.• Maintains open line of communication and co-ordination with related departments to ensure customer requests and complaints are handled effectively and efficiently at all time.
Education
Instituto Santa Rosa de Lima
High School
2005 — 2008
Universidad Tecnológica Nacional
Bachelor’s Degree
2011 — 2016
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